Voicemail Systems

Interchange
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Comdial’s Interchange product is the flagship voice processing system from a company with over 100,000 satisfied customers worldwide.
Comdial’s Interchange system offers voice mail, auto attendant, interactive voice response, and unified messaging for small- to mid-sized offices. The Interchange platform creates a communications bridge between your PC network and over 110 popular telephone systems, creating a completely integrated communications solution.

All your messages on your desktop computer

Unified messaging means all your messages are at your fingertips on your desktop PC. Whether it’s a voice message or an email, you access them all in your computer Inbox for incredible ease of use. Plus, you can fax documents directly from your PC through the company’s intranet - no need to attach each computer to a separate phoneline.

While on the road, get all your voice and email messages by phone

If you’re a business traveler, you can listen to email from your cell phone or any standard telephone. This ensures all messaging tasks are handled with maximum efficiency, whether you are on the road or in the office.

System Integration:

The system supports local, remote, and hosted email servers including Microsoft Exchange, Lotus Notes, and Novell Group Wise.

Key features:

Unified messaging - base system includes unified messaging for up to five users at no additional cost. Access and manage all your voice and email messages from your PC, business telephone, or mobile phone.
Find-me follow-me - now have just one number where all your customers and contacts can always reach you. Using a telephone, you can listen to emails and reply with voice mails
Call Center - when combined with a Comdial business phone system, Interchange includes
Enhanced Customer Service, which gives customers call center capabilities at no additional cost.
Industry leader - Over 100,000 Interchange messaging systems are installed worldwide.

Corporate Office
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Comdial’s family of Corporate Office voicemail systems, you pick the system that’s right for your business. All are comprehensive voicemail systems with auto attendant, that offer call queuing, custom greetings, and message notification, as well as hundreds of advanced features that come standard.

Friendly Auto Attendant

Having an auto attendant is like employing a receptionist round the clock. Your customers hear a warm greeting and are guided automatically to any destination in your company (including a live operator, if you choose.) The auto attendant can handle routine inquiries, such as business hours and location, leaving your staff free to handle calls that require personal interaction with your customers.

Sophisticated Voice Mail

• Give each employee a personal voice mailbox! Features include:
• 24-hour access
• password protection
• message forwarding
• ten personalized greetings
• manage calls based on your schedule

Message Notification

Stay on top of your messages even when you’re out of the office. Now, no matter where you are, you’re contacted about your important messages - either by pager, mobile phone, or your home phones. Or, you can retrieve messages 24-hours a day.

Ease of Use

Eliminate costing training. Simple tutorials walk new users through setting up name, password, and greetings. No training required! Our friendly user guides are great quick reference as your employees get acquainted with the system. No volumes of special documentation needed!
Add new employees, change greetings, or alter box configurations with ease over the phone. No complex computer screens or commands!

Debut
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Entry-Level Voice Mail Solution

Effectively managing customer inquiries is critical to the success of small businesses. Like big-company voice processing systems, Debut provides advanced capabilities such as Automated Attendant, Automatic Call Distribution and Fax support. It is a self-contained, affordable, entry-level system that supports either 25 or 50 individual voice mailboxes.

Rich Feature Set

Beyond standard personal mailboxes, call screening and call routing functions, Debut offers many features that allow a small business to customize the way customer calls are handled. Automated Attendant serves as a 24-hour receptionist answering all incoming calls. Flexible call routing features quickly direct calls to the person best suited to meet the caller's needs. Fax Tone recognizes incoming fax calls and routes them to the appropriate fax machines without the need for additional fax lines. Flexible voice mailbox features allow individuals to manage calls based on their work schedule, so that extensions can be set to redirect calls or play custom greetings.

Affordable, Standalone Architecture

Debut supports either 25 or 50 mailboxes, depending on the selected configuration. As such it is a very cost-effective solution. Should a company outgrow the system's capacity, Comdial offers larger-sized Key Voice-branded voice processing systems.

Easy Setup, Administration and Training

Debut is designed specifically to address the voice processing requirements of small businesses. Clear, concise menus lead system supervisors through each function they want to deploy. Routine modifications like adding new employees, changing corporate greetings and altering box configurations can be easily completed over the phone or via intuitive set of computer screens. Simple tutorials walk new employees through setting up their name, password and greetings without the need for special training.